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FAQs

Welcome to the CSS FAQ page. Most common questions can be answered here. Please click a question to reveal the answer. If you still have a question or concern, please do not hesitate to contact us and we will be happy to assist you.
Shipping
What are the shipping methods, costs, and speeds offered by Custom Sports Sleeves?
Custom Sports Sleeves offers a variety of shipping methods for domestic (within USA) and international destinations. We make shipping as easy as can be with price-based shipping. Most orders ship for less than $2! Also, please note that orders over $45 are eligible to ship for free within the US. Click here for transit times and rates.
What is typical processing time before an order is shipped and how long should I expect to wait before receiving my order?
Please note that most products are made to order just for you and require slightly longer than usual processing times. Typical processing time (time before shipment) is 3-5 business days. It may take up to 15 business days during peak times and for customized orders.

For express shipments, we do our best to ship the same day if the order is received by 3 pm EST.

Business days are Monday-Friday.
Will I receive a tracking number?
Yes, all orders shipped within the USA will be assigned a tracking number. Please refer to your shipment confirmation email for tracking information.

International orders will be assigned a customs number.
Does CSS ship internationally (outside the USA)? What are the methods and costs for international shipments?
Yes, international (outside the USA) shipping methods are available. Please click here and scroll to the bottom of the page for full details, rates, and times.
Help! I still do not have my order! What do I do?
If you received a shipment confirmation email, please check it for your tracking information. If shipping seems to be taking an unusually long time, please visit www.USPS.com to see if there are delays in your area. You may also track your package there.

If this does not help, please call USPS at 1-800-275-8777 or call your local post office for help.
How do I get free shipping? Does free shipping apply to international orders?
Orders over $45 will automatically receive free shipping IF SHIPPED WITHIN THE USA. Free shipping applies to the standard delivery method. Orders over $45 also qualify for a discounted Priority Mail rate.

Please note, free shipping DOES NOT APPLY to international orders (shipped outside the USA).
How do I track an order?
We suggest creating an account during checkout to easily track your order. You may also track your order with your order number and email address by clicking here. Scroll down to where it says "Check Order Status Without Account"

You will receive email notifications to confirm your order and also when your order is ready to ship.
Product
What is your return policy?
Our full return policy can be found by clicking here.
How do I return a product?
Please see this page for full details on how to return a product. Please be sure to read the page carefully and follow all of the steps.
What are the standard sizes of arm sleeves?
Standard arm sleeve sizes can be found on the product listing page.
Where can I find the sizing charts of other CSS products?
Sizing charts for any product can be found on the respective product listing page by clicking the "Sizing" tab. If you cannot find the chart or are having issues seeing it, please do not hesitate to contact us.
Where can I find the sizing charts of McDavid, Red Lion, and other products?
McDavid, Red Lion, and other product sizing can be found on the respective product listing page. See the answer to the above question for more details.
What does custom size mean?
Custom sized products allow you to custom fit CSS products to your unique dimensions. The directions to custom size a product will be on the product listing page. You may also contact us for additional help.
How do I order a custom sized arm sleeve?
Directions for custom sizing a product can be found on the respective product listing page. You can also contact us for help.
How do I order a customized product?
At Custom Sports Sleeves, you have the ability to add custom text, logos, and initials to lots of CSS products. Directions for ordering a customized product can be found on the respective product-listing page. To order a custom product or for more customization not available through our store please see this page.
What technologies are incorporated into CSS products?
CSS incorporates many technologies in our sports apparel to keep our athletes on top. A full listing and description of the technologies in our products can be found by clicking here.
Does CSS offer team, bulk, event, or reseller discounts?
Yes, CSS offers discounts for teams, bulk orders, resellers, charities, and events. Please use the contact form found here to inquire about these discounts.
How do I care for my products?
Product care information will come with your products or can be found by clicking here.
About CSS
Where is CSS located and how was it founded?
Custom Sports Sleeves is an internationally recognized sports compression brand. We provide some of the world’s best athletes with the customized performance gear they need to look and play their best.

Although an international brand, Custom Sports Sleeves is headquarter in Massachusetts. Every single CSS product is produced and shipped from our one, US based facility. We do this to insure quality and keep prices low.

Avid athlete Michael Josephs founded CSS in 2006. Inspired to create highly customizable sports compression gear, Michael set out and founded Custom Sports Sleeves.

Since our humble beginnings in 2006, CSS has come a far way. We continue to stay committed to the sports we love and the athletes that put their trust and their game in our care. We never sacrifice on quality, and stay committed to producing many products that are cut, sewn, and assembled right here in the USA. It is this philosophy that pushes us to innovate and continue “changing the game.” Learn more about CSS by clicking here.
What is the best way to contact CSS?
The best and most efficient way to contact us is by using the contact form found here. Our toll-free number and mailing address can also be found on that page.

Additionally, our phone number is found at the bottom of every single page and we have a live chat button on the top of each page. Our contact hours can be found by clicking here.
Does CSS make their products in the USA?
Custom Sports Sleeves cuts, sews, and assembles over 80% of their products here in the United States. We must say "cut, sewn, and assembled in the USA" because of FTC rules. This simply is because our fabric is imported. Learn more about this and our commitment to quality by clicking here clicking here.
Where can I go to learn more about CSS?
Please click here to learn more about Custom Sports Sleeves.
*** How does CSS protect my information when ordering online? Where can I find the privacy policy and terms of use?
You may find our privacy policy by clicking here and our terms of use by clicking here.

We understand the concerns you may have with sending sensitive information over the Internet. That is why CSS takes this matter very seriously. Please rest assured that your information is protected under our strict privacy policy and safely transmitted to us by EV SSL (Secure Sockets Layer). Our bank-level SSL technology exceeds recommended website protection standards. Further, sensitive information such as credit card numbers are never stored in full. As always, we NEVER share any contact information sent to us with third parties.

Please feel free to read more about how you are protected in our terms of use by clicking here.
I am having issues ordering. Who should I contact?
If you encounter issues ordering, please do not hesitate to contact us via the contact us form of by calling us during business hours at 866-294-0192. You may also place phone orders by calling that number.
I am experiencing issues or glitches on the website, who should I contact?
Please let us know of any site glitches, errors, typos, etc. by contacting us through the contact us form or by emailing support@customsportssleeves.com

Thank you!
How do I place an order by phone?
You may call CSS at 866-294-0192 during business hours to place a phone order.
What are your business days and hours of operation?
CSS operates Monday-Friday except on major US holidays. Our hours of operation run 10 am – 4 pm EST on business days. You may reach customer service at the hours listed on the bottom of the customer service page. Click here to go to the customer service page.
How do I give general or product-specific feedback?
We love feedback! It helps us constantly improve and better our website and products for you.

Feel free to write a review for any products you purchase from us! Anybody may post a review. Please no vulgar, racist, or hateful language, as these comments will not be posted. All reviews are subject to review before they are posted to our website.

Feel free to use the contact form on the customer service page to give us general praise or criticism or to suggest new products. Thanks!
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